Customer Feedback Survey Name(Required) First Last Company(Required) Project Name Date MM slash DD slash YYYY Nature of Business Manufacturer Facility Owner CQA Gen. Contractor Installer Designer Other Laboratory Service AreasRating as it Relates to the Project or any service TRI has accordedProject Setup Excellent Above Average Average Below Average Poor MQA / In-Plant Sampling Excellent Above Average Average Below Average Poor Timeliness (Reports, Response to Inquiries) Excellent Above Average Average Below Average Poor Reports (Technical Quality, Ease of Assimilation) Excellent Above Average Average Below Average Poor Tech. Assistance (Knowledge, Info Accuracy) Excellent Above Average Average Below Average Poor Clarity and Ease of Verbal Communication Excellent Above Average Average Below Average Poor Friendliness & Helpfulness of Staff Excellent Above Average Average Below Average Poor Responsiveness (All Inquiries) Excellent Above Average Average Below Average Poor Client Portal (Ease of Use, Timely Updated) Excellent Above Average Average Below Average Poor Invoicing (Accuracy, Timeliness) Excellent Above Average Average Below Average Poor Pricing Excellent Above Average Average Below Average Poor Did We Meet Your Expectations? Yes No Please specify your comments and recommendations on how we can further improve and serve you better.PhoneThis field is for validation purposes and should be left unchanged. Δ
